Return & Exchange Policy

1. General Policy Statement

We offer return and exchange services for eligible items. Please read the following terms carefully—items that do not meet the eligibility requirements will not be accepted, and no refunds or exchanges will be provided in such cases.

2. Eligibility for Returns & Exchanges

  • Time Period: Returns or exchanges must be requested within 30 calendar days from the date of delivery. Requests submitted after this period will be rejected.
  • Item Condition: Items must be unused, unaltered, and in their original condition with intact original packaging, tags, and all included accessories. Items that are damaged, stained, or missing parts due to customer use will not be eligible.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, order number) is required to process your request.
  • Eligible Items: All regular (non-custom) glasses cases are eligible for returns or exchanges. Custom or personalized items are not eligible for returns or exchanges unless they are defective or incorrect (sent by our error).

3. Return Shipping & Fees

  • Free Return Shipping: We provide free return shipping for all eligible returns and exchanges within our supported regions (Continental U.S., Alaska, Hawaii). No return shipping fees will be charged to you.
  • Return Fee: No restocking fee or handling fee will be deducted for eligible returns or exchanges.

4. Return & Exchange Process

  1. Submit Request: Contact our customer support team at service@wownk.com with your order number, detailed reason for return/exchange, and clear photos of the item (including packaging and tags, if applicable).
  2. Request Review: Our team will review your request within 1-2 business days and notify you of eligibility via email.
  3. Receive Return Address & Label: DO NOT ship the item to the original delivery address. Upon approval, we will send you a pre-paid return shipping label and a dedicated return address via email. This address is unique to your return and must be used for shipment.
  4. Package & Ship: Securely package the item in its original packaging (or equivalent protective packaging) and attach the provided pre-paid return label. Retain the return tracking number for reference.
  5. Item Inspection: Once we receive the returned item (typically 3-5 business days after you ship it), our team will inspect it to verify compliance with eligibility requirements.
  6. Process Refund or Exchange:
    • Refund: If the item passes inspection, we will process your refund to the original payment method within 5-7 business days. You will receive a refund confirmation email once the transaction is completed. Refunds may take additional 3-5 business days to reflect in your account, depending on your payment provider’s processing time.
    • Exchange: If you requested an exchange, we will ship the replacement item (of your selected style/size, subject to stock availability) via standard shipping at no extra cost. You will receive a shipping confirmation email with a tracking number once the replacement is dispatched. If the requested item is out of stock, we will automatically process a full refund instead.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or incorrect (different from your order), please contact us within 7 calendar days of delivery. Provide your order number and clear photos of the issue (and the original packaging, if damaged). We will:
  • Arrange for a free replacement (if in stock) or a full refund.
  • Cover all return shipping costs (via pre-paid label) for defective/incorrect items.
  • No need to return the defective/incorrect item unless we specifically request it (we will cover the shipping cost if return is required).

6. Non-Eligible Returns & Exchanges

The following requests will not be accepted:
  • Items returned after the 30-day period.
  • Items used, damaged, or altered by the customer.
  • Items without original packaging, tags, or accessories.
  • Custom/personalized items (unless defective or incorrect).
  • Returns shipped to the original delivery address (not the dedicated return address provided by our team).
  • Requests without valid proof of purchase.

7. Important Notes

  • Ensure all returned items are properly packaged to avoid damage during transit. We reserve the right to reject returns if the item is damaged due to inadequate packaging.
  • For exchanges, the value of the replacement item must be equal to or less than the original item. If the replacement item is of higher value, you will be required to pay the price difference before shipping.
  • We are not responsible for items lost or delayed during return shipping. Please use the provided pre-paid label and retain the tracking number.