Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how Wownk ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website (the "Site"), make a purchase, or interact with our services. By using the Site or our services, you agree to the collection and use of information in accordance with this Policy. This Policy is compliant with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for visitors residing in the European Union (EU), where applicable.

2. Information We Collect

We collect personal information that you voluntarily provide to us, and automatically collected information, solely for the purpose of providing and improving our services. We do not collect personal information as our primary business objective. The information we collect includes:
  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card information) when you place an order or create an account.
  • Payment Information: Credit card numbers and related payment details are collected only on SSL (Secure Sockets Layer) encrypted pages to ensure data security. We do not store full credit card information; instead, it is processed through trusted third-party payment processors (e.g.,  PayPal) that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.
  • Automatically Collected Information: IP address, browser type, device information, browsing history (e.g., pages visited, products viewed), and cookies (small text files stored on your device) to improve the Site’s functionality and your shopping experience.
  • Other Information: Information you provide when contacting customer support (e.g., order inquiries, feedback) or participating in marketing activities (e.g., contests, surveys), where applicable.

3. How We Use Your Information

We use your personal information only for the following legitimate purposes:
  • Process and fulfill your orders (e.g., ship products, process payments, send order confirmations).
  • Provide customer support (e.g., respond to inquiries, resolve issues, process returns/exchanges).
  • Improve the Site and our services (e.g., analyze user behavior, optimize navigation, enhance product offerings).
  • Send marketing communications (e.g., promotions, new product announcements) only if you have explicitly opted in to receive such communications. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails.
  • Comply with legal obligations (e.g., tax reporting, fraud prevention, responding to legal requests).
We will never:
  • Sell, rent, or share your personal information (including contact information) with third parties for marketing purposes without your explicit consent.
  • Use your personal information or images for advertising or promotional purposes without obtaining your prior written consent.

4. Information Sharing and Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating the Site and providing our services. These third parties are contractually obligated to protect your information and may only use it to perform the services we request:
  • Payment processors (e.g.,  PayPal) to process transactions securely.
  • Shipping carriers (e.g., USPS) to fulfill and deliver orders.
  • Customer support tools to manage inquiries and feedback.
We may also disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure:
  • All pages where personal or payment information is collected are secured with SSL encryption.
  • We restrict access to personal information to authorized personnel only.
  • We use secure servers and regularly update our security protocols to address emerging threats.
  • Third-party service providers (e.g., payment processors) are required to maintain equivalent security standards.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take reasonable steps to mitigate risks.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to enhance your experience on the Site:
  • Necessary Cookies: Required for the Site to function (e.g., remembering your cart items).
  • Analytics Cookies: Used to analyze browsing behavior and improve the Site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver personalized promotions (only if you opt in).
You can manage or disable cookies through your browser settings, but disabling necessary cookies may affect the Site’s functionality.

7. Your Rights

Depending on your location (e.g., California, EU), you may have the following rights regarding your personal information:
  • Access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal obligations).
  • Opt out of marketing communications.
  • Request data portability (i.e., receive your information in a usable format).
To exercise these rights, please contact us at service@wownk.com with your request and proof of identity. We will respond within 30 days of receiving your request.

8. Third-Party Links

The Site may contain links to third-party websites (e.g., social media platforms, payment processors). This Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at service@wownk.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
  • Email: service@wownk.com
  • Address: 1234 Sunset Blvd Ste 302, Los Angeles, CA 90026, USA